Refund policy

Our policy lasts 14 days. If 14 days have passed since your purchase, we are unfortunately unable to offer you a refund or exchange.

Before starting any return procedure, please contact us first at contact@essencedeshuiles.com so that our customer service team can assist you with the process.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Other items that cannot be returned:

  • Gift cards
  • Downloadable software
  • Certain health and personal care products

To complete a return, you must provide a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations in which only a partial refund is granted (if applicable):

  • Any item that is not in its original condition, is damaged or has parts missing for reasons not due to an error on our part.
  • Any item that is returned more than 14 days after delivery.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.

If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Note: In the event of a return or refund of an order that benefited from free delivery, the delivery costs may be deducted if, after the items have been returned, the remaining total of your order no longer exceeds the threshold required for free delivery.

Late or missing refunds (if applicable)

If you have not yet received your refund, please first check your bank account again.

Then contact your credit card issuer, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If, after completing all these steps, you have still not received your refund, please contact us at contact@essencedeshuiles.com.

Sale items (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you wish to exchange it for the same item in that case, send us an e-mail at contact@essencedeshuiles.com and we will tell you the address to send it to.

Gifts

If the returned item was marked as a gift when purchased and was shipped directly to you, you will receive a gift credit for the value of your return. Once we have received the returned item, a gift voucher will be sent to you by post.

If the item was not marked as a gift when purchased, or if the gift giver chose to have the item sent to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return a product, you must send it by post to:

  • Radial Italy
  • Via Leonardo da Vinci, 4-8
  • 20090 Cusago
  • Milano
  • Italy

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item worth more than 75 CHF, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the item you return.